Grievance Redressal Cell

As per Gazette of India, March 2013, Part III Section 4:

Grievances" include the following complaints of the aggrieved students, namely: -

.i)making admission contrary to merit determined in accordance with the declared admission policy of the institute.

(ii) irregularity in the admission process adopted by the institute.

(ili) refusing admission in accordance with the declared admission policy of the institute.

(iv) non publication of prospectus, as specified.

(v) publishing any information in the prospectus, which is false or misleading, and not based on facts.

(vi) withhold or refuse to return any document in the form of certificates of degree, diploma or any other award or other document deposited with it by a person for the purpose of seeking admission in such institution, with a view to induce or compel such person to pay any fee or fees in respect of any course or program of study which such person does not intend to pursue.

(vii) demand of money in excess of that specified in the declared admission policy or approved by the competent authority to be charged by such institution.

(viii) breach of the policy for reservation in admission as may be applicable.

 (ix) complaints, of alleged discrimination of students, from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Women, Minority or Disabled categories.

 (x) non-payment or delay in payment of scholarships to any student that such institution is committed, under the conditions imposed by University Grants Commission, or by any other authority.

 (xi) delay in conduct of examinations or declaration of results beyond that specified in the academic calendar.

 (xii) on provision of student amenities as may have been promised or required to be provided by the institution.

(xiii) denial of quality education as promised at the time of admission or required to be provided.

 (xiv) non transparent or unfair evaluation practices.

Grievance Redressal Committee:

In case of a College, the Vice Chancellor of the affiliating university shall constitute a Grievance Redressal Committee consisting of five members for an individual college or a group of colleges keeping in view the location of the college(s). 

Grievance Redressal Committee shall be constituted by the Vice-Chancellor of the affiliating university consisting of - 

• a senior Professor of the University - Chairman; three senior teachers drawn from the affiliating colleges, on rotation basis, to be nominated by the Vice-Chancellor. 
• A student representing the college where the grievance has occurred to be nominated, based on academic merit, by the concerned college - special invitee. 

The Grievance Redressal Committee shall have a term of two years. 

The provisions of sub-regulations (8), (9) and (10) of regulation 4 and regulation 6 in respect of the matters of the reimbursement and procedure and functions shall, mutatis mutandis, apply to the Grievance Redressal Committee except that the Grievance Redressal Committee shall communicate its decision within ten days of receipt of the complaint. 

Any person aggrieved by the decision of the Grievance Redressal Committee may within a period of six days prefer an appeal to the Ombudsman. 

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KJSSC Grievance Redressal Portal : https://grievances.somaiya.edu/

KJSSC Grievance Redressal Committee Email id  : grievances.kjssc@somaiya.edu